Communicating Concerns


CHAIN OF COMMAND

It is our desire to respond to stakeholders' concerns and/or questions as quickly and effectively as possible. In District 205, the Chain of Command refers to communication levels of authority in the school district. The value of having an established Chain of Command is an efficient tool that provides a roadmap when reporting concerns or communicating with school staff members. Policy 3:30 references that the superintendent should develop a Chain of Command. 

Many issues are often best served by communicating directly with the affected staff member. For example, if an issue pertains to a specific student and/or class, it is advised that the parent contact the teacher directly. If the issue pertains to a specific school, it is advised that the parent/resident contact the principal of that school directly.

The goal is to communicate first with the staff member who is nearest to the situation. We recognize that each situation is different, however. Information on who to contact with a question or comment using the Chain-of-Command structure is listed below. Please note that you can search for a District Office employee by name or by department on the directory page. 

Progression for Addressing Concerns

Concern(s)

First Contact

Second Contact

Third Contact

Fourth contact 

Athletics, Clubs, Activities

Coach, Sponsor

Activities Director/Athletic Director (if applicable)

Principal/
Assistant Principal

Fine and Performing Arts Coordinator
 

cafeteria/food

Principal

Director of Food Service
 

Director of Business Services

Assistant Superintendent of Finance & Operations

curriculum/testing

 Teacher

Department/Division Head (where applicable)

Principal/Assistant Principal

Interim Assistant Superintendent for Teaching & Innovation

Superintendent

custodial/cleaning

Principal/Assistant Principal

Buildings and Grounds Manager

Director of Facilities

Assistant Superintendent of Finance & Operations

district taxes/budget

Director of Finance

Assistant Superintendent of Finance and Operations

Associate Superintendent/
Superintendent


School Board


educational assistant

Educational Assistant

Principal/Assistant Principal

Director of Human Resources

Assistant Superintendent of Human Resources


health services

School Nurse

Lead Nurse/ Assistant Lead, Assistant Director of Special Education

Principal/Assistant Principal

Assistant Superintendent of Student Services
 


mental health or student services

Counselor/Social Worker/School Psychologist

Principal/Assistant Principal

Director of Student Services

Assistant Superintendent of Student Services

parent

Teacher/Coach

Principal/Assistant Principal

Associate Superintendent

Superintendent

POLICIES (DISTRICT) / LEGISLATIVE ACTION
Executive Director
of Communications
Associate Superintendent Superintendent School Board
SPECIAL EDUCATION
Teacher/IEP Team Members Principal/Assistant Principal/Department Chair (York) Director/Assistant Director of Special Education Assistant Superintendent of Student Services
STUDENT
Teacher Counselor/Social Worker/School Psychologist Principal/Assistant Principal Associate Superintendent/ Superintendent
TAXES/BUDGET (DISTRICT)
Director of Finance Assistant Superintendent of Finance and Operations

Associate Superintendent / 
Superintendent

School Board
TEACHER
Teacher Principal Director of Human Resources Assistant Superintendent of Human Resources/ Superintendent
OTHER SCHOOL-BASED STAFF
Staff Member Principal Director of Human Resources Assistant Superintendent of Human Resources
TECHNOLOGY ISSUE
Administrative Assistant School Tech Assistant District Tech Support Executive Director of Technology
TRANSPORTATION/BUSES
School Administrative Assistant Principal Administrative Assistant of Finance and Operations Assistant Superintendent of Finance and Operations

When a situation cannot be resolved at the first-contact level, then it should be taken to the next level in the Chain of Command. After utilizing the progression for addressing concerns, further questions may be addressed to the superintendent at superintendent@elmhurst205.org.

The purpose of a school board meeting is to transact the legal business of the school district through discussion and voting among the members. Specifically, the Board’s role is as follows:

  • Hiring and evaluating the superintendent
  • Determining the district’s vision/mission
  • Developing effective policies that support the district’s vision and mission
  • Approving expenditures and planning for financial stability
  • Adopting new initiatives that move the district forward
  • Representing the voice of the community served by District 205

The Board welcomes the opportunity to hear from community members regarding the above topics. Community members can address the Elmhurst District 205 Board of Education either in-person at regularly scheduled meetings or via email at boardofeducation@elmhurst205.org. At board meetings, there is a 30-minute public comment period set aside for public input. ​​It is the Board's practice not to directly engage in discussion or ask or answer questions with the individuals addressing the Board during public comments. This allows the Board sufficient time to listen and conduct regularly scheduled Board business. Please note that individual members of the board have no authority other than voting on official actions at board meetings.

To ensure concerns that are raised at Board meetings are effectively addressed, the Board may redirect the concern or question to the appropriate official(s) in accordance with the Chain of Command. 

Additionally, any student, parent/guardian, employee, or community member should notify any District Complaint Manager if he or she believes that the School Board, its employees, or agents have violated his or her rights guaranteed by the State or federal Constitution, State or federal statute, or Board policy, or have a complaint as referenced in Board Policy 2:260.

ONLINE MATERIALS

Board agendas, meeting minutes, schedules and supporting materials are available on the district website. All Board meetings are paperless, with all public documents posted online the Friday prior to a scheduled meeting. As an added convenience for our school community, Board meeting video and audio files are posted online, aired on local cable, and are available at the Elmhurst Public Library

MEETINGS

Workshop and business meetings are open to the public and citizens are encouraged to attend. Meetings are generally held twice a month, on the second and fourth Tuesdays at 7:00 p.m. A complete schedule of meetings is available here. In addition, the district notifies press and local officials by email, prior to a scheduled meeting.

The Board may call a closed session meeting, which usually occurs prior to the start of the regular meeting, to discuss confidential matters of litigation, personnel, student discipline, acquisition of property, and/or collective bargaining. These meetings are not open to the public, however the Board must vote on any action in a public open session.